We want all our clients and anyone reading this to remember that Microsoft our any other tech company will not call to inform you that you have a virus. The only exception would be like ourselves if you have a company looking after your services.
Computer is running slow and they said they could help
It is all too easy to be offered the chance to resolve any slowless, it has been driving you crazy for weeks or months and now suddenly the nice person on the other end of the phone finally has the solution! NO NO NO.
Apologies fot the outburst but we are contacted all the time by people who are sadly duped out of large amounts of money but actually end up with Malware or other possible spying utilities installed on their machines.
I saw a popup asking me to call a number and Microsoft answered?
Microsoft does have a support line but we can almost always guarantee the support number you will call will be from a scam company posing as Microsoft. Your best bet is to seek protection by buying software such as BitDefender or sign up to a Managed Service plan.
I think I was a victim of the scam, what do I do now?
I recommend you contact us we need to establish what sort of damage is in play, once we have completed a thorough diagnostics we will be in a better positition to go through your next options.
A few things that you can try:
- Disconnect from the Internet
- Run a virus scan (assuming you have up to date protection)
- Check Add/Remove programs to see if anything is new (sort by date)
- Check your desktop for any new files such as notepad documents
Assuming you were able to check these things and found nothing please do not assume nothing is wrong. Our best recommendation would be to take it to an expert. If you are in the Yorkshire area then contact us if you are further than Yorkshire we can still help out remotely but which option suites you is always best.
What protection is available as I don’t think I am protected?
Protection is very important, relying on the built in tools is not always the answer. Mac or PC you can be affected and we have teamed up with the best services to provide you with ample protection.
Our pricing covers our CHTSI Serve product which is not just about security but also keeping your computer running in tip top shape.
- Computer Slow Downs
- Detect Hardware Faults
- Patch Management
- Software Updates
If your suspect you have been a victim of such a scam and would like assistance. Complete our form below or call 01423 423068